Overview
Otomasiku ("we", "our", or "us") respects your privacy and is committed to protecting your personal data. By using Otomasiku, you agree to the collection and use of information in accordance with this Privacy Policy.
1. Information We Collect
A. Account Information
- Full name
- Email address
- Phone number
- Company name
- User account identifier
B. Profile and Delivery Information
- Recipient name
- Delivery phone number
- Delivery address
- City, province, and postal code
- Address label or notes you provide
C. Order and Transaction Information
- Cart contents
- Product selections
- Order number
- Order history
- Shipping details
- Payment status
- Virtual account or manual payment reference details
D. Payment Information
We do not intentionally store your banking password, PIN, or card credentials inside the app. We may process or store limited payment-related information such as:
- Payment status
- Payment reference number
- Virtual account number
- Payment proof image, if you upload one
- Callback data received from payment partners for transaction verification
E. Device and Technical Information
- Device type
- App version
- Operating system version
- Log data
- Crash diagnostics
- Performance diagnostics
- IP address or network-related metadata
F. Customer Support Communications
- Your name
- Contact details
- Message content
- Attachments or screenshots you provide
2. Personal Data We Collect and What We Do With It
The table below summarizes the main personal data we collect and how we use it.
| Personal data | What we do with it |
|---|---|
| Full name | Create and manage your account, display your profile, identify you on orders, and support customer service. |
| Email address | Register and authenticate your account, send service and order-related communications, and respond to support requests. |
| Phone number | Support delivery coordination, order follow-up, and customer support when needed. |
| Company name | Record business identity information for B2B orders and internal order processing. |
| User account identifier | Link your account to profile, address, cart, and order records inside our systems. |
| Recipient name | Fulfill and manage shipments for your order. |
| Delivery address | Process orders, arrange delivery, and maintain transaction records. |
| City, province, and postal code | Complete shipping details and fulfillment records. |
| Saved addresses | Let you reuse addresses for future orders and manage your delivery preferences. |
| Cart contents and product selections | Show your cart, restore incomplete shopping activity, and process checkout. |
| Order history and order number | Let you view past purchases, support customer service, and maintain operational and accounting records. |
| Payment status and payment reference details | Verify whether an order has been paid, reconcile transactions, and handle payment-related support. |
| Virtual account number | Present payment instructions and verify incoming payments for a specific order. |
| Payment proof image, if uploaded | Review and verify manual payment submissions and keep supporting transaction records. |
| Shipping details and shipment status | Process, track, and update the fulfillment status of your order. |
| Device, app, and technical diagnostic data | Maintain app stability, investigate bugs, prevent abuse, and improve service performance. |
| Crash reports and performance diagnostics | Detect errors, monitor app health, and improve reliability. |
| IP address and network metadata | Help secure the service, detect suspicious activity, and support operational logging. |
| Customer support messages and attachments | Respond to your questions, investigate issues, and provide support. |
3. How We Use Your Information
- Create and manage your account
- Authenticate users and maintain account security
- Display your profile, cart, orders, and saved addresses
- Process orders and fulfill purchases
- Confirm, verify, and monitor payments
- Send service-related notifications or order communications
- Respond to support requests
- Improve app reliability, security, and performance
- Prevent abuse, fraud, unauthorized access, and misuse of the service
- Comply with legal obligations and resolve disputes
We do not collect personal data for purposes unrelated to operating, securing, supporting, and improving Otomasiku without an appropriate legal basis or your consent where required.
4. Legal Basis and Consent
- Your consent
- Performance of a contract or transaction with you
- Compliance with legal obligations
- Our legitimate interests in operating, securing, and improving the service
6. Third-Party Services
Otomasiku may rely on third-party service providers to operate the service, including providers for:
- User authentication
- Cloud database and storage
- Hosting and infrastructure
- Payment processing
- Email delivery
- Crash reporting
- Performance monitoring
7. Data Retention
We retain personal information only for as long as necessary to provide the service, maintain transaction and operational records, resolve disputes, enforce agreements, and meet legal, tax, accounting, security, or regulatory obligations.
8. Data Security
We take reasonable administrative, technical, and organizational measures to protect your information, including access controls, authentication protections, restricted administrative access, and monitoring of production systems.
However, no method of transmission over the internet or method of electronic storage is completely secure. We cannot guarantee absolute security.
9. Your Rights and Choices
Depending on your location and applicable law, you may have rights to:
- Access the personal information we hold about you
- Request correction of inaccurate or incomplete information
- Request deletion of your information, subject to legal or operational retention requirements
- Object to or restrict certain processing
- Withdraw consent where processing is based on consent
10. Children's Privacy
Otomasiku is not intended for children and is not knowingly directed to individuals under the age required by applicable law to use the service independently.
11. International Data Transfers
Your information may be processed or stored in countries outside your city, province, or country of residence, including in cloud systems used to operate Otomasiku.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. If we make material changes, we may update the date above and take reasonable steps to notify users where required.
13. Contact Us
Company: PT. Abadi Bangun Bersama
Support email: admin@otomasiku.com
Website: otomasiku.com
Address: 8B Komplek Kopo Mas Blok C, Kel. Margasuka, Kec. Babakan Ciparay, Kota Bandung - 40225, Jawa Barat, Indonesia